Privacy Policy

Last updated: January 1, 2025

Tech Ops Asia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website techopsasia.com or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Schedule consultations or meetings
• Communicate with us via email or phone
• Apply for employment opportunities

This information may include:

• Name and contact information (email, phone number, address)
• Company name and job title
• Project requirements and technical specifications
• Budget information and timeline preferences
• Resume and professional qualifications (for job applicants)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process your requests, provide quotes, and deliver our development services
• Communication: Respond to inquiries, send updates about projects, and provide customer support
• Marketing: Send newsletters, case studies, and relevant industry insights (with your consent)
• Website Improvement: Analyze website usage to improve user experience and content
• Legal Compliance: Comply with applicable laws and regulations
• Business Operations: Process payments, manage contracts, and maintain business records

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Email marketing and communication (e.g., EmailJS, Mailchimp)
• Website analytics (e.g., Google Analytics)
• Customer relationship management
• Payment processing and invoicing
• Cloud hosting and data storage

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure server infrastructure and access controls
• Regular security audits and updates
• Employee training on data protection practices
• Secure development practices for client projects

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Track conversion events for marketing purposes

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites and integrate with external services:

• Google Analytics: For website analytics and performance tracking
• Google Ads: For conversion tracking and advertising
• Cal.com: For appointment scheduling
• Social Media: Links to our LinkedIn and Facebook profiles

These third parties have their own privacy policies, and we are not responsible for their practices.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain business relationships
• Comply with legal obligations and resolve disputes
• Maintain business records for tax and accounting purposes

We will securely delete or anonymize your information when it is no longer needed.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for marketing purposes
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

As a company operating between Australia and Vietnam, we may transfer your information across borders. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Compliance with applicable data protection laws
• Contractual protections with service providers
• Secure data transmission protocols

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

12. Contact Information

We are committed to resolving any privacy concerns promptly and transparently.